FAQ

FREQUENTLY ASKED QUESTIONS

What is the return policy?

30 days since item received, unused.

What are the shipping options?

Orders in the US over $50, get free shipping. Outside of US is calculated prior to checkout.

What are the international taxes, duties, etc. that I have to pay? 

See shipping policy for more information

When will I receive my order?

When item is in stock and you are located in the US, approximately 4-6 days

What do I do if I never received my order?

Email shop@auquafire.com and let us know what’s going on.

What do I do if I received a defective order?

Email shop@auquafire.com and explain what happened.

How do I make changes to an order I’ve already placed?

Email shop@auquafire.com and we can cancel order for you.

Where are you located? In the US

 How is the product made? Where do the materials come from? 

Made in the US with recycled metal, ethically sourced stonesfrom trusted companies, and most of the larger stones have documentation.

How do I make sure I order the right size?

If you are unsure, we can send you a ring sizer free of cost to you! Just email shop@auquafire.com and ask!

How do I contact your company if my question isn’t answered here?

Chat or email shop@auquafire.com